Dialogue with stakeholders

Dialogue with stakeholders, at both local and institutional level, is essential for the operating performance of SUEZ’s activities. This priority was included in the 2012-2016 Sustainable Development policy in Commitment no. 10, "Work together on solutions and engage in open dialogue with our stakeholders".


SUEZ actively participates in collective initiatives that promote the adoption of a shared language and guidelines on dialogue with stakeholders.

On the international level, the Group is a member of the steering committee of the Water Governance Initiative of the OECD. Within this context, SUEZ jointly oversaw the completion of a study on dialogue between water management stakeholders published by the OECD in 2015 (Stakeholder Engagement for Inclusive Water Governance) and also supported the adoption of water governance guidelines intended for OECD Member States (OECD Principles on Water Governance).

In France, SUEZ also participated in the development of Principes directeurs pour un dialogue constructif avec les parties prenantes (Guidelines for Constructive Dialogue with Stakeholders) under the aegis of Comité 21 and contributed to drafting the Guide méthodologique pour un dialogue constructif avec les parties prenantes (a methodological guide for constructive dialogue with stakeholders), published in 2015. 

SUEZ is careful to integrate these guidelines into its internal procedures.


Suez holds regular consultation meetings in order to adapt the strategy of the company to the expectations of various stakeholders.  Since 2007 the Group has organised eight stakeholder sessions gathering representatives of the headquarters departments and subsidiaries, and more than thirty external stakeholders, both from France and abroad (associations, universities, unions, public institutions, rating agencies). At the end of 2012, SUEZ conducted an evaluation of its corporate stakeholder dialogue policy with the support of Comité 21, which resets the bases for dialogue.

In order to comply with the latest and most demanding CSR standards, SUEZ carried out in 2015 a “materiality analysis” to identify the most important issues in its various markets, with regard to four criteria: financial impact of issues, control, societal interest and expectation levels of stakeholders. For this purpose, the Group launched in 2015 a large online consultation to get the vision of various stakeholders but also the general public, gathering the answers of 5000 participants from 49 different countries. This consultation is used to verify whether the most relevant issues for stakeholders are taken into account and processed in the strategic thinking of the company.

The results were discussed in 2016 with panels of shareholders, employees and external stakeholders, which helped to build up SUEZ’s first integrated report. The results will be of special assistance in developing the upcoming SUEZ Sustainable Development Roadmap, in relation with the expectations of stakeholders.

Download the summaries of the Stakeholder Sessions:


SUEZ has developed for several years a method to plan and organise dialogue, with a methodological guide as well as a software package called the Stakeholder Toolkit.  The Group regularly trains managers to help them establish a fruitful dialogue with stakeholders around SUEZ’s activities and project, and provide them with a tailor-made support when necessary. The aim is to help local teams understand their territory, objectively analyse issues, and build action plans that include partnerships and communications that meet the expectations of local players, regardless of the business line (water, wastewater treatment or waste) or type of contract (public service, plant operation, etc.)

Organisation of SUEZ’s dialogue with stakeholders