Access to water and sanitation services

Lyonnaise des Eaux (France)

Socially inclusive water pricing

Lyonnaise des Eaux is rolling out practical solutions to make water accessible to everyone. Innovative pricing structures, like progressive and socially inclusive pricing, help reconcile the aims of universal access to water and the protection of water resources. In fact, three pricing levels were introduced in Orléans in 2013, namely a lower price for the first “vital” 40 cubic meters in the year, a higher price for the following 41 to 120 m3, and an even higher price beyond that threshold. In addition, Lyonnaise des Eaux and the District have provided a budget for “Chèques Eau” (water vouchers) in order to help service users who are experiencing difficulties dealing with arrears.


Agbar (Spain)

Adapting services to help vulnerable customers

Aguas Andinas (Chile), an Agbar subsidiary, serves around 6 million residents in the Santiago urban district. The “Aguas Andinas en mi barrio” program provides solutions to indebted customers, one-third of whom fall into the vulnerable socio-economic category. The solutions are adjusted to each district’s issues and include assessing and repairing customers’ sanitary facilities, setting up plumbing workshops, arranging special payment terms, putting together subsidy applications, etc. The program has been planned in collaboration with the representatives of residents’ associations.



The SUEZ ENVIRONNEMENT Initiatives Fund oversees the transfer of know-how to associations

The SUEZ ENVIRONNEMENT Initiatives Fund promotes the co-development of solutions alongside its partners in the fields of water access, sanitation, and waste management in developing countries, as well as social integration through employment in France.

Those are ambitious and especially demanding goals as regards the gravity of the challenges and the urgency of the issues. Therefore, the SUEZ ENVIRONNEMENT Initiatives Fund strongly emphasizes the transfer of know-how and, in doing so, strives to empower all stakeholders involved. Each project benefits accordingly from the varied perspectives of evaluators and from the support of an adviser, all of whom are working to ensure lasting results. 

The Fund increasingly relies on the expertise of Aquassistance volunteers to validate and/or strengthen some of the projects that are submitted. Specifically, the volunteers carry out field assignments to perform diagnostics, fortify a business plan, or participate with local teams in the launch of a project. It is notably the case with the Eau Vive association in Senegal, where Aquassistance is donating the expertise of SITA employees to implement a system for collecting and processing waste from a city of 25,000 inhabitants.


Find out more 
Fonds SUEZ ENVIRONNEMENT initiatives