2012-2016 Roadmap

Priority No.1
Innovate to develop our activities and assist our clients in becoming leaders in terms of economic and environmental performance

Commitment No.1
Help our clients to better manage the water cycle as a whole

Quantitative objectives
Reduce losses from drinking water networks to avoid wasting a volume of water equivalent to the annual consumption of a town with 2 million inhabitants.
Equip over 20% of our clients with smart meters.


Commitment No.2
Help our clients to optimize the management and recovery of their waste

Quantitative objectives
By 2016, achieve a ratio in Europe of 2 metric tonnes of waste allocated for recovery for every 1 metric tonne of waste disposed.


Commitment No.3
Improve the environmental footprint of our facilities and services

Quantitative objectives
By 2016, achieve a ratio of two metric tonnes of greenhouse gas emissions prevented for every one metric tonne emitted (Europe waste perimeter).
Increase useful energy production (Europe waste perimeter) by 15% (~700 GWh more in comparison to 2011), which equates to the annual energy consumption of over 100 000 Europeans(1).
Biodiversity: increase the number of action plans (regulatory and voluntary) implemented in sensitive sites situated within or in the vicinity of protected areas.


Commitment No.4
Improve customer satisfaction and trust

Quantitative objectives
Aim for a client (consumers) satisfaction rate of 80% in the Water activities.
Aim for a client (companies and local authorities) satisfaction rate of 80% in the Waste activities.

Priority No.2
Develop our employees’ talents to become enablers in the transforma tion of our businesses

Commitment No.5
Invest in the development of our employees

Quantitative objectives
Achieve 18 hours of training(2) and personal development on average per employee each year.


Commitment No.6
Boost the engage ment of our employees and quality of life at work

Quantitative objectives
Improve the participation rate in engagement and satisfaction surveys.
Through the internal surveys, develop plans to improve the engagement of employees
Keep the resignation rate (voluntary turnover) as low as possible (lower than the average in the countries in which we operate).
Encourage dialog with staff representatives on the design and implementation of the Sustainable Development policy.


Commitment No.7
Act for equal opportunities

Quantitative objectives
Achieve a level of 30% of women in managerial roles in the Group by 2016.


Commitment No.8
Work together to ensure health and safety at work

Quantitative objectives
By 2016 reduce the frequency rate of work-related accidents in the Water activities to 5, and to 15 in the Waste activities; locally, achieve the best results in our activity sectors.
Reduce the accident severity rate by at least 10%.

Priority No.3
Enable our businesses to become contributors to the attractiveness of regions and to work together with our stakeholders to build solutions

Commitment No.9
Contribute to a responsible eco nomy through local employment and development

Quantitative objectives
Every year, produce a case study on the economic and social impacts of the activities of the Group in a region and publish it in our Sustainable Development report.


Commitment No.10
Work together on solutions and have an open dialog with our stakeholders

Quantitative objectives
Propose to the authorities implementing dialog structures with stakeholders during the signing of new contracts of considerable size(3).
Systematise, for complex industrial site projects with major regional importance, dialog upstream with all stakeholders, and on each occasion perform an advanced analysis of the regional impacts (indicator: number of debates and public meetings).
Regularly organise stakeholder sessions at Group level, with a view at involving NGOs, elected representatives and experts in the development and evaluation of our Sustainable Development policy.


Commitment No.11
Spread and share our expertise and knowledge

Quantitative objectives
Train over 100 professionals and managers from water and sanitation services in developing countries.


Commitment No.12
Promote access to essential water and sanitation services

Quantitative objectives
Allocate at least €4 million a year, through the SUEZ ENVIRONNEMENT Initiatives Fund, to actions which promote access to essential services in developing countries, and social integration in France.

(1) – Energy consumption of around 7 MWh per inhabitant and per year in Europe (Eurostat, 2008).

(2) – Training is understood here in the broader sense: academic training (including training in Sustainable Development issues), e-Learning, tutoring…

(3) – Towns with over 300,000 inhabitants.

GRI Indicators
DMA EN — DMA LA — DMA PR — DMA S0 — LA13 — S01