Reduce losses from drinking water networks to avoid wasting a volume of water equivalent to the annual consumption of a town with 2 million inhabitants.
Equip over 20% of our clients with smart meters.
By 2016, achieve a ratio in Europe of 2 metric tonnes of waste allocated for recovery for every 1 metric tonne of waste disposed.
By 2016, achieve a ratio of two metric tonnes of greenhouse gas emissions prevented for every one metric tonne emitted (Europe waste perimeter).
Increase useful energy production (Europe waste perimeter) by 15% (~700 GWh more in comparison to 2011), which equates to the annual energy consumption of over 100 000 Europeans(1).
Biodiversity: increase the number of action plans (regulatory and voluntary) implemented in sensitive sites situated within or in the vicinity of protected areas.
Aim for a client (consumers) satisfaction rate of 80% in the Water activities.
Aim for a client (companies and local authorities) satisfaction rate of 80% in the Waste activities.
Achieve 18 hours of training(2) and personal development on average per employee each year.
Improve the participation rate in engagement and satisfaction surveys.
Through the internal surveys, develop plans to improve the engagement of employees
Keep the resignation rate (voluntary turnover) as low as possible (lower than the average in the countries in which we operate).
Encourage dialog with staff representatives on the design and implementation of the Sustainable Development policy.
Achieve a level of 30% of women in managerial roles in the Group by 2016.
By 2016 reduce the frequency rate of work-related accidents in the Water activities to 5, and to 15 in the Waste activities; locally, achieve the best results in our activity sectors.
Reduce the accident severity rate by at least 10%.
Every year, produce a case study on the economic and social impacts of the activities of the Group in a region and publish it in our Sustainable Development report.
Propose to the authorities implementing dialog structures with stakeholders during the signing of new contracts of considerable size(3).
Systematise, for complex industrial site projects with major regional importance, dialog upstream with all stakeholders, and on each occasion perform an advanced analysis of the regional impacts (indicator: number of debates and public meetings).
Regularly organise stakeholder sessions at Group level, with a view at involving NGOs, elected representatives and experts in the development and evaluation of our Sustainable Development policy.
Train over 100 professionals and managers from water and sanitation services in developing countries.
Allocate at least €4 million a year, through the SUEZ ENVIRONNEMENT Initiatives Fund, to actions which promote access to essential services in developing countries, and social integration in France.
(1) – Energy consumption of around 7 MWh per inhabitant and per year in Europe (Eurostat, 2008).
(2) – Training is understood here in the broader sense: academic training (including training in Sustainable Development issues), e-Learning, tutoring…
(3) – Towns with over 300,000 inhabitants.