Indicators

Environmental indicators
Section Verification by the Statutory Auditors Unit GRI3 2011 2012 2013
Management Moderate assurance Reasonable assurance          
WASTE – Percentage of the business activities (tonnage) covered by an environmental management system (EMS)     % 4.8 89 84 87.3
WATER – Percentage of the business activities (in volume) covered by an environmental management system (EMS)     % 4.8 49.7 68.1 73.6
Complaints with formal notice (related to incidents affecting the environment)     No. EN28 39 32 11
Convictions relating to damage caused to the environment     No. EN28 16 3 3
Compensation paid as a result of convictions (relating to environmental incidents)     K€ EN28 243 1715 22
Total number and volume of significant accidental spills     No. EN23 none none none
 
Energy              
Installed capacity – Electricity – Biogas recovery     MWe EN3 133 134 172
Installed capacity – Electricity – Waste-to-energy recovery of household waste     MWe EN3 502 517 515
Installed capacity – Heat – Biogas recovery     MWth EN3 62 67 199
Installed capacity – Heat – Waste-to-energy recovery of household waste     MWth EN3 1,668 1,632 1,587
Energy consumption – Waste only – ELECTRICITY   MWhe EN3 551,381 587,000 558,360
Energy consumption – Water only – ELECTRICITY   MWhe EN3 3,704,672 4,170,000 4,542,515
Energy consumption – Water and waste – ELECTRICITY     MWhe EN4 4,256,053 4,757,000 5,100,875
Energy consumption – Water and waste – NATURAL GAS     MWhe EN4 418,159 436,250 387,973
Energy consumption – Water and waste – NATURAL GAS     MWhe EN4 2,910,102 3,201,198 3,899,284
Energy consumption – Waste – TOTAL energy consumption     MWhe EN3 3,556,391 3,473,482 3,344,816
Energy consumption – Water – TOTAL energy consumption   •• MWhe EN3 4,027,923 4,920,966 6,043,316
Energy consumption per ton of waste treated     kWh eq / T EN3 30 33 35
Electricity consumption per m 3 of drinking water produced and distributed     Whe / m3 EN3 454 519 426
Electricity consumption per m 3 of wastewater collected and treated     Wh eq / m3 EN3 609 937 611
 
Water              
WASTE – Water consumption     m3 EN8 9,032,678 9,588,054 9,345,524
 
Air              
Direct GHG emissions(1)   •• TeqCO2 EN16 6,313,239 5,695,329 5,426,088
— of which_Waste – collection activities     TeqCO2 EN16 693,379 558,591 567,390
— of which_Waste – incineration     TeqCO2 EN16 2,176,712 2,275,013 2,066,971
— of which_Waste – storage     TeqCO2 EN16 2,696,237 2,048,755 2,066,051
— of which_Waste – treatment of hazardous industrial waste     TeqCO2 EN16 425,182 385,778 291,446
— Other direct emissions     TeqCO2 EN16 321,729 427,191 434,230
Emissions of OZONE-depleting substances     T EN19 none none none
Indirect GHG emissions     TeqCO2 EN16 1,429,121 1,473,660 1,977,016
— of which_Waste – Annual electricity consumption     TeqCO2 EN16 246,856 280,698 314,587
— of which_Water – Annual electricity consumption     TeqCO2 EN16 1,182,265 1,192,962 1,662,429
Contribution to avoidance of GHG emissions     TeqCO2 EN16 7,618,670 7,545,530 8,238,948
— of which_Waste – through materials recovery     TeqCO2 EN16 5,135,626 5,065,676 5,776,890
— of which_Waste – through waste-to-energy recovery (incineration)     TeqCO2 EN16 867,312 1,025,734 998,694
— of which_Waste – through waste-to-energy recovery (storage)     TeqCO2 EN16 330,520 376,258 400,422
— of which_Waste – through waste-to-energy recovery of hazardous waste     TeqCO2 EN16 91,234 71,176 73,300
— of which_Waste – via the alternative fuels produced and supplied by SE     TeqCO2 EN16 1,093,049 920,367 899,250
— of which_Water – through waste-to-energy recovery     TeqCO2 EN16 100,928 86,219 90,391
 
Distribution and production of drinking water              
Volume of groundwater drawn     Mm3 EN1 651 553 693
Volume of surface water drawn     Mm3 EN1 3,098 3,216 3,213
Number of drinking water treatment plants     No. SE 1,209 1,177 1,154
Annual production volume (network input)     Mm3 SE 4,484 4,752 4,954
Volume of drinking water distributed     Mm3 SE 3,089 3,362 4,275
Volume of drinking water distributed   •• % SE 72 76.8 76
Network length     km SE 240,621 251,292 250,905
Amount of reagents used for treating drinking water     T EN1 115,658 129,144 115,703
 
Collection and treatment of wastewater              
Total number of wastewater treatment plants     No. EN26 2,267 2,266 2,180
Network length     km EN26 113,441 122,054 123,917
Volume of wastewater treated     Mm3 EN26 3,189 3,316 3,981
Amount of BOD waste entering wastewater treatment plants     T EN21 867,006 811,719 924,765
Amount of BOD waste exiting wastewater treatment plants     T EN21 77,638 62,304 83,690
Treatment efficiency – BOD5 eliminated – of treatment plants   % EN26 91.1 92 91
Amount of NITROGEN entering wastewater treatment plants     T EN21 142,430 144,767 147,365
Amount of NITROGEN exiting wastewater treatment plants     T EN21 54,821 54,526 50,279
Treatment efficiency – NITROGEN eliminated – of treatment plants     % EN26 62 62 66
Quantity of reagents used in wastewater treatment     T EN1 109,472 84,742 93,470
Percentage of water re-used after treatment     % EN10 23 23 20
Percentage of sludge re-used (agricultural recovery)     % EN22 64 71 63
Production of electrical power   GWh EN6     102
Production of thermal power   GWh EN6     149
 
Waste collection services              
Number of inhabitants receiving collection services     No. SE 56,796,911 49,292,436 52,276,940
Number of industrial and commercial customers receiving collection services     No. SE 435,209 466,275 417,349
Total tonnage of household and similar waste collected     T EN22 11,964,842 11,582,456 10,507,863
Total tonnage of medical waste collected     T EN22 155,108 159,954 149,847
Total tonnage of industrial and commercial waste collected (ICW)     T EN22 20,608,643 14,002,761 11,988,467
Tonnage of hazardous waste collected     T EN22 2,284,682 1,186,878 1,083,568
Total number of waste collection, cleaning, and wastewater treatment trucks     No. EN29 12,067 12,174 12,545
Percentage of the truck fleet running on alternative fuels     % EN29 5.0 4.7 2.9
Quantified fuel consumption per truck     M3/no. EN3 16.4 14.6 15.0
Average fuel consumption per ton collected     L/T EN3 6.1 7.4 6.7
 
Sorting and recycling businesses              
Number of transfer stations     No. SE 279 270 385
Number of sorting and recycling centers     No. SE 366 373 349
Tonnage of recovered materials from sorting centers   T EN22 7,697,380 8,781,841 8,568,410
Volume of raw materials from recycling   T EN22     3,500,000
 
Composting activities              
Number of composting facilities     No. SE 120 128 123
Incoming tonnage     T EN22 1,751,312 2,081,652 2,209,965
Tonnage of compost produced     T EN22 756,207 847,401 901,538
Tonnage of sludge for sewage farming treated to recover materials     T EN22 576,526 573,197 569,970
Apparent biological recovery efficiency     % EN22 57 54 59
 
Non-hazardous waste thermal treatment activities              
Number of urban waste-incineration plants     No. SE 47 48 46
Tonnage of incinerated waste     T EN6 6,352,286 6,662,964 6,225,817
SOx emissions     T EN20 380 385 297
NOx emissions     T EN20 4,126 4,291 3,894
Dust emissions     T EN20 39 45 53
Quantity of waste residue in the incineration fumes emitted     T EN22 281,948 299,317 278,946
Percentage of bottom ash recovered     % EN22 88 90 96
Volume of electrical power generated(1) •• MWhe EN6 2,621,521 2,862,674 2,704,202
Volume of thermal energy sold(1) •• MWhth EN6 1,610,427 1,960,373 1,942,843
 
Non-hazardous waste storage activities (landfills)              
Number of landfill waste facilities (K1+K2+K3)     No. SE 130 141 127
Tonnage incoming to household waste landfills     T EN22 16,416,905 15,960,908 18,501,616
Volume of leachates treated     m3 EN22 2,909,129 3,084,549 3,107,766
Percentage of waste stored in landfills equipped with a biogas collection and treatment system     % EN22 95.7 94.0 74
Volume of methane collected and treated     Nm3 EN6 152,894,491 140,330,221 107,167,914
Volume of methane recovered as energy     Nm3 EN6 315,148,521 332,594,670 293,058,622
Volume of electricity produced from biogas     Mwhe EN6 741,363 830,182 919,918
 
Activities relating to the treatment of hazardous waste              
Number of hazardous waste incinerators     No. SE 9 9 9
Number of hazardous waste platforms (pre-treatment and transfer)     No. SE 154 172 122
Number of industrial waste landfills – (K1 landfills)     No. SE 15 16 16
Number of facilities for treating medical waste     No. SE 6 7 7
Hazardous waste treated – Total excluding contaminated soil     T EN22 2,488,343 2,705,737 2,204,273
— of which recovered in cement plants     T EN22 514,883 482,776 411,566
— of which incinerated     T EN22 330,201 348,982 360,820
Tonnage of soil treated and recovered     T EN23 1,009,493 1,310,184 1,530,656
Volume of alternative energy provided from recovering waste in the form of fuels     TEP EN22 290,168 244,327 283,445
Tonnage incoming to K1 landfills     T EN22 598,821 627,500 613,860
 
Activities relating to electrical and electronic equipment waste              
Number of sites for treating end-of-life electrical and electronic equipment waste     No. SE 10 10 9
Incoming tonnage for dismantling and recycling     T EN22 18,317 18,704 23,918
 
Total              
Total waste treated     T SE 41,944,827 44,403,767 40,587,456
% of products sold and % of their packaging recycled or re-used     % EN27 none none none
(1) Reasonable assurance for Waste Europe consolidation scope.




Employee-related indicators
  Verification by the Statutory Auditors   Absolute value Relative value
  Moderate assurance/th> Reasonable assurance GRI 2010 2011 2012 2013 2010 2011 2012 2013
Workforce breakdown by division     LA1                
Water Europe     LA1 24,402 23,302 22,208 39,817 30.7% 29.0% 27.9% 50.3%
Waste Europe     LA1 35,080 35,014 34,561 22,423 44.1% 43.5% 43.4% 28.3%
International     LA1 19,424 21,429 22,038 16,230 24.4% 26.6% 27.7% 20.5%
Head office departments     LA1 648 665 742 749 0.8% 0.8% 0.9% 0.9%
Total   •• LA1 79,554 80,410 79,549 79,219 100.0% 100.0% 100.0% 100.0%
 
Workforce breakdown by geographical region     LA1                
France     LA1 34,948 35,654 34,776 33,468 43.9% 44.3% 43.7% 42.2%
Europe (exluding France)     LA1 32,347 31,141 29,974 29,521 40.7% 38.7% 37.7% 37.3%
North America     LA1 3,347 3,362 3,367 3,312 4.2% 4.2% 4.2% 4.2%
South America     LA1 252 238 240 293 0.3% 0.3% 0.3% 0.4%
Africa and the Middle East     LA1 4,377 5,137 6,165 7,231 5.5% 6.4% 7.7% 9.1%
Asia and the Pacific     LA1 4,283 4,878 5,027 5,394 5.4% 6.1% 6.3% 6.8%
Total     LA1 79,554 80,410 79,549 79,219 100.0% 100.0% 100.0% 100.0%
 
Workforce breakdown by age group (permanent employees)   ••                  
under 25 yrs                 3.0% 2.8% 2.6%
25-29 yrs                 9.1% 8.8% 8.0%
30-34 yrs                 12.7% 12.7% 12.5%
35-39 yrs                 14.6% 14.2% 13.9%
40-44 yrs                 16.3% 16.4% 16.4%
45-49 yrs                 16.8% 16.7% 16.7%
50-54 yrs                 13.9% 14.3% 14.8%
55-59 yrs                 9.9% 10.1% 10.8%
60-64 yrs                 3.2% 3.4% 3.7%
65 yrs and over                 0.5% 0.6% 0.6%
 
Workforce breakdown by socio-professional category   •• LA1                
Executives and managers     LA1 10,665 11,181 11,261 11,441 13.4% 13.9% 14.2% 14.4%
Senior technicians and supervisors (ST&T)     LA1 15,089 15,829 16,162 16,476 19.0% 19.7% 20.3% 20.8%
Workers, employees, and technicians (WET)     LA1 53,800 53,400 52,126 51,302 67.6% 66.4% 65.5% 64.8%
Total     LA1 79,554 80,410 79,549 79,219 100.0% 100.0% 100.0% 100.0%
 
Workforce breakdown by gender   •• LA13                
Men     LA13 64104 64471 63,858 63,280 80.6% 80.2% 80.3% 79.9%
Women     LA13 15450 15939 15691 15939 19.4% 19.8% 19.7% 20.1%
Total     LA13 79,554 80,410 79,549 79,219 100.0% 100.0% 100.0% 100.0%
 
Percentage of women in management   •• LA13                
Men     LA13 7,939 8,218 8,215 8,260 74.4% 73.5% 73.0% 10.4%
Women     LA13 2,726 2,963 3,046 3,181 25.6% 26.5% 27.0% 4.0%
Total     LA13 10,665 11,181 11,261 11,441 100.0% 100.0% 100.0% 100.0%
 
Disabled employees as a percentage of the workforce                      
Percentage of disabled employees compared with the total headcount at year-end               1.5% 1.5% 1.8% 1.8%
 
Disabled employees as a percentage of the workforce by contract type     LA1                
Permanent contracts     LA1       73809 91.3% 91.4% 93.0% 93.2%
Other contracts     LA1       5410 8.7% 8.6% 7.0% 6.8%
Total     LA1       79219 100.0% 100.0% 100.0% 100.0%
 
Employment     LA2                
Turnover(1)   LA2         6.5% 6.7% 6.4% 6.4%
Voluntary turnover(2)   •• LA2         3.0% 3.6% 3.3% 3.0%
Hiring rate(3)   LA2         20.6% 21.6% 18.6% 18.2%
Percentage of employees hired on permanent contracts(4)     LA2         36.4% 39.0% 45.3% 42.8%
 
Hiring     LA2                
Number of people hired externally under permanent contracts     LA2 5,906 6,773 6,743 6,203        
Number of people hired externally under fixed-term contracts     LA2 10,316 10,601 8,137 8,287        
Total     LA2 16,222 17,374 14,880 14,490        
 
Working conditions     LA7                
Absenteeism rate (days of absence/employee)(5)     LA7 12.2 12 11.6 11.8        
Overtime rate(6)     LA7         4.4% 4.3% 4.3% 4.8%
 
Safety in the workplace     LA7                
Recognized occupational illnesses           56        
Number of fatal accidents (employees)   LA7 5 4 5 4        
Frequency rate(7)   •• LA7 16.28 14.06 13.32 12.17        
Severity rate(8)   LA7 0.68 0.66 0.6 0.54        
 
Training     LA10                
Percentage of the workforce trained   •• LA10         61.2% 69.4% 68.4% 69.4%
Annual number of training hours per person trained   •• LA10         26 24 24 24.9
Average training expenses per individual trained     LA10         €532 €550 €537 €489
Breakdown of training time by topic     LA10                
Operational training     LA10         28.4% 24.5% 27.2% 26.0%
Quality, environment, and safety     LA10         36.6% 40.4% 36.8% 38.7%
Languages     LA10         5.2% 5.4% 7.7% 6.4%
Other     LA10         29.8% 29.7% 28.3% 28.8%
(1) Turnover: number of redundancies and resignations/average workforce – (2) Voluntary turnover: number of resignations/average workforce – (3) Hiring rate: number of employees recruited on fixed-term and permanent contracts/average workforce – (4) Percentage of employees hired on fixed contracts: number of employees hired on permanent contracts/number of employees hired on permanent and fixed-term contracts – (5) Based on a theoretical work-day of 8 hours – (6) Percentage of overtime hours: number of overtime hours/number of hours worked – (7) Frequency rate: number of accidents with leave x 1,000,000/number of hours worked – (8) Severity rate: number of days compensated x 1,000/number of hours worked.