Collection and distribution of water

water supply and distribution

Water is stored in water towers or underground reservoirs and distributed through networks that require permanent monitoring and maintenance. The water supply networks represent a major investment, with underground assets requiring protection. The Group provides this protection of its assets through a complete range of technologies and services, as well as smart services to provide better performing distribution of high quality water on a 24-hour basis.

A number of innovations are used to provide constantly improving service performance:


Managing customer relationships

SUEZ is dedicated to achieving irreproachable management of customer relationships, invoicing over three billion cubic meters of water throughout the world to public authorities, municipalities and consumers.

Providing support services to all customers and promoting locally grounded relationships
Drinking water that comes to the tap is invoiced to various customers through the use of computers and meter readers. In order to keep customers supplied with constant and transparent information, SUEZ has set up a number of services such as call centres, customer reception agencies, 24-hour online customer service facilities and sending out a clear and more detailed invoice.

In order to evaluate customer satisfaction and to suggest collecte deimprovement, the Group carries out regular surveys among its customers.


wastewater and storm water collection

Waste water is collected through networks that represent major investments. These networks amount to an asset base. SUEZ optimises costs and expenditures for these waste water systems for its customers and ensures proper management of this asset base.

Exploiting calorific potential of sewage networks for heating or cooling buildings

The Group has set up a smart system that can provide municipalities with a renewable energy source:
heat produced from sewage networks
. Heat present in the network can be exploited through a connected system and the use of a heat pump that produces heat or cooling and contributes sustainably to decreasing energy use costs and significantly reduces the company’s carbon footprint.

Storm water and runoff can cause major disruptions, both from the public safety perspective in the case of flooding and regarding the protection of the environment and public health, as these phenomena can damage surface water. SUEZ supports municipalities in integrating the management of storm water in urban areas and in land use planning.